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Cellar Rat Wine Tours

Policies

Policies

We realize that occasionally plans change so we adhere to a cancellation and refund policy that gives our guests some flexibility while allowing us to maintain good business practices and relationships with the places we visit.

GROUP TOURS

Reservations:

  • A valid credit card is required to complete any reservation
  • A 50% deposit is required upon booking (Saturday only with 4+ guests)

Cancellations: (Applies to full and partial cancellations)

  • 5-7 days prior to your tour = full refund
  • Within 5-7 days up to 48 hours before the tour = full refund minus $50 per person
  • Within 48 hours of the tour or failure to show up the day of = payment is non-refundable and the remaining balance will be charged to your card
  • Incomplete parties will be charged $50 per absent guest

PRIVATE TOURS

Reservations:

  • A valid credit card is required to complete any reservation
  • A 50% deposit is due upon booking for all Private Tours

Cancellations: (Applies to full and partial cancellations)

  • 5-7 days before your tour = full refund
  • Within 5-7 days up to 48 hours before the tour = full refund minus $50 per person
  • Within 48 hours of the tour or failure to show up the day = payment is non-refundable
  • Incomplete parties will be charged $50 per absent guest

No Minors

You must be 21 or older to join us on a tour. No exceptions can be made.

Behavior Expectation

We are all adults. Please keep in mind that the places we visit are family establishments. If even one person is “cut off” the entire tour will be over.

We are not a party bus or booze cruise and cannot allow any open alcohol in the tour vehicles.

We offer car sickness bags in all vehicles. Non use will result in a cleaning fee of $250.00 per incident.

Please wear comfortable shoes as some tastings will be standing.

Punctuality is paramount

We have made reservations at each of our venues for your party. Please be prepared for pick-up at the agreed upon time.