Policies

We realize that occasionally plans change so we adhere to a cancellation and refund policy that gives our guests some flexibility while allowing us to maintain good business practices and relationships with the places we visit.

GROUP TOURS

  • Reservations:
    • A valid credit card is required to complete any reservation
    • A 50% deposit is required upon booking (Saturday tours only)
  • Cancellations: (Applies to full and partial cancellations)
    • 5 days prior to your tour = full refund
    • Within 5 days up to 48 hours before the tour = full refund minus $50 per person
    • Within 48 hours of the tour or failure to show up the day of = payment is non-refundable and the remaining balance will be charged to your card
    • Incomplete parties will be charged $50 per absent guest

PRIVATE TOURS

  • Reservations:
    • A valid credit card is required to complete any reservation
    • A 100% deposit is due upon booking for all Private Tours
  • Cancellations:  (Applies to full and partial cancellations)
    • 5 days before your tour = full refund
    • Within 5 days up to 48 hours before the tour = full refund minus $50 per person
    • Within 48 hours of the tour or failure to show up the day = payment is non-refundable
    • Incomplete parties will be charged $50 per absent guest

No Minors — You must be 21 or older to join us on a tour. No exceptions can be made.

Behavior Expectation — We are all adults. Please keep in mind that the places we visit are family establishments. If even one person is “cut off” the entire tour will be over. We are not a party bus or booze cruise and cannot allow any open alcohol in the tour vehicles.

Please wear comfortable shoes as some tastings will be standing.

Punctuality is paramount. We have made reservations at each of our venues for your party. Please be prepared for pick-up at the agreed upon time.

 

Don ‘t let this dissuade you. We at Cellar Rat Wine Tours want to ensure that your time with us is a great memory not a fuzzy one.

 

 

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 For reservations call or email.
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